Formal Complaints

Procedure for Making a Formal Complaint

If you would like to make a formal complaint about any aspect of the work we do, please email or telephone the charity’s Chief Executive Officer describing the facts and nature of the complaint. If there is specific help that you feel would help in resolving the issue please make contact as soon as possible so that appropriate action can be taken.

To make a formal complaint, contact the charity’s Chief Executive Officer:

Complaints will be:

  • Acknowledged in writing
  • Taken seriously
  • Investigated
  • Acted upon when appropriate

We will let you know in writing about the outcome(s) of the investigation and any action to be taken. We will write to you within two weeks of the end of the investigation.

Making a complaint does not affect access to services run by Bradford Volunteer Centre, Community Action Bradford & District or CNet.